Refund Policy
Return & Refund Policy
At Ranch Legacy, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Include all original tags and packaging
- Be free from stains, odors, or damage caused after delivery
- Include proof of purchase or order number
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products
- Items showing signs of wear or misuse
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your request and work to provide an appropriate resolution.
Return Process
To start a return, contact our customer support team before sending any item back.
Unauthorized returns may not be accepted.
Customers are responsible for securely packaging returned items to prevent damage during transit.
Return Shipping
Unless the return is due to our error (such as receiving the wrong or a defective item), customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method.
Please allow 5–10 business days for your financial institution or payment provider to process the refund after it has been issued.
Exchanges
We currently offer exchanges only for items that arrive damaged, defective, or incorrect.
If you need a different size or style, please return the eligible item and place a new order.
Order Cancellations
Orders may be canceled only if they have not yet entered processing or shipment.
Once an order has been processed or shipped, it can no longer be canceled.
Lost or Stolen Packages
Ranch Legacy is not responsible for packages reported as lost or stolen after being marked as delivered by the shipping carrier.
If this occurs, we recommend contacting the shipping carrier directly. We will gladly assist you by providing tracking information and any documentation available.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Ranch Legacy
Email: support@ranchlegacy.com
We aim to respond to all customer inquiries within 24–48 business hours.