Frequently Asked Questions (FAQ)

Orders

How long does it take to process my order?

Most orders are processed within 1–3 business days after payment is confirmed.

Can I cancel or modify my order?

If your order has not yet been processed, please contact us as soon as possible. Once an order has shipped, we cannot guarantee changes or cancellations.

Shipping

Do you ship throughout the United States?

Yes. We ship to customers across the United States.

How long does shipping take?

Estimated delivery times vary depending on your location. Most orders arrive within 5–10 business days after shipment.

Will I receive a tracking number?

Yes. Once your order has shipped, you'll receive an email with your tracking information.

Products

Are your hats authentic?

We carefully source high-quality western hats from trusted suppliers to ensure excellent craftsmanship and durability.

How do I choose the right size?

Please refer to our Size Guide available on each product page before placing your order.

Will the color look exactly like the photos?

We strive to display our products as accurately as possible. However, actual colors may vary slightly depending on your screen settings and lighting.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for eligible items that are unused, in their original condition, and in the original packaging.

When will I receive my refund?

Approved refunds are typically processed within 5–10 business days after we receive and inspect the returned item.

Payments

What payment methods do you accept?

We accept major credit and debit cards, Shop Pay, PayPal, Apple Pay, Google Pay, and other payment methods available at checkout.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment providers. We do not store your complete payment card information.

Contact

How can I contact Ranch Legacy?

If you have any questions, our customer support team is happy to help.

Email: support@ranchlegacy.com

We typically respond within 24–48 business hours.